Shipping and Returns
Badges Drum Shop is committed to getting your gear to you safely and in excellent condition.
- Badges Drum Shop's website currently accepts orders only from the US, but we do have the ability to ship to most countries via Reverb.com. For a custom international shipping quote, please email the item title and your address to firstname.lastname@example.org.
- Manufacturer restrictions may prohibit the shipping of certain products to certain destinations.
- Most orders ship within 48 business hours of order verification.
- Except for very lightweight items that ship USPS, domestic orders ship via UPS Ground with tracking information. International orders ship primarily via DHL except for very light orders which ship via USPS.
- We recycle packaging.
- Shipments require a physical street address (no PO boxes or APO/FPO addresses).
- Heavy and oversized items may incur additional shipping charges.
- Shipping rates are calculated for individual items based on average weights and sizes for each class of goods and averages delivery distances. It is never our intention to charge extra for shipping. If shipping appears high for your location or for multiple items combined into one order, we will be happy to get a custom quote for your order. Please call us at 513-972-8203 or email email@example.com.
- No Signature Required: By default, all shipments are sent with No Signature Required. If you wish to require a signature upon delivery, this may incur an additional charge. In either case, if a package is returned to us after multiple attempts to deliver, the shipping amount will not be refunded.
RETURNS AND EXCHANGES
Badges Drum Shop wants you to be happy with your purchase. Any new stock item that does not meet your expectations can be returned within 7 business days of delivery for a refund, credit, or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it with no signs of use, wear, stick marks, or fingerprints. It must also be in the original packaging with all accessories, documentation (manuals, CDs, instructions, warranty cards, etc.) and the original receipt. Buyer receives a full refund in their original payment method less any shipping costs and a restocking fee of up to 20% if we are unable to sell the returned item as new, has been cleaned or altered, or requires extra service or repackaging. Upon our receipt of item at Badges Drum Shop, credit will be applied to your account according to the form of the original payment.
Several types of goods are exempt from returns and exchanges.
- Discontinued items, demo items, sale or clearance items, custom orders and non-stock items are not eligible for return or exchange.
- Drumheads that have been played or seated on a drum are not eligible for return or exchange.
- Vintage or used equipment is not eligible for return or exchange.
- Perishable goods are not eligible for return or exchange.
- Masterclasses and drum clinics are not eligible for return.
- Gift cards are not eligible for return or exchange.
- Downloadable software products are not eligible for return or exchange.
Please do not send your purchase to the manufacturer. All returns and exchanges of items purchased through Badges Drum Shop must be processed by Badges Drum Shop.
Badges Drum Shop reserves the right to limit or suspend the return privileges for anyone we believe to be abusing return privileges with excessive returns.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Buyer receives a full refund in their original payment method less any shipping costs and a 10% restocking fee. It typically takes a few days for your refund to be processed and posted by your bank.
We only replace stock items and only if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Badges Drum Shop LLC, 127 West Main Street, Mason OH 45040, United States.
Warranty returns must be accompanied by a Return Authorization Number (RA#) as required by most manufacturers. Prior to returning an item, please email us at email@example.com to obtain an RA#. If the manufacturer requires it, photographic evidence of the problem may be requested before an RA# can be issued. If this is the case, Badges Drum Shop will advise.
Badges Drum Shop goes the extra mile to pack with care for safe travels, so shipment damage is rare. If, however, you received a damaged order, please keep all packaging and the damaged goods as they were received, as photographs may be required for claims processing. Do not dispose of any shipment materials or goods before the claim is complete.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card or gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver who will find out about your return.
- Send your product to: Badges Drum Shop LLC, 127 West Main Street, Mason OH 45040.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If your order qualified for free shipping, the original shipping cost will be deducted from your refund or credit.
- All returned items are the responsibility of the purchaser until received safely and completely at Badges Drum Shop. We cannot guarantee that we will receive your returned item. We suggest using a reputable shipper that provides tracking information and insuring the package for the original purchase price.