Shipping policy
Badges Drum Shop has an excellent reputation for timely shipment of expertly packed goods with clear communication along the way. Our shipping policies and practices are as follows.
- Shipping rates are calculated for individual items based on average weights and sizes for each class of goods and averages delivery distances. It is never our intention to charge extra for shipping. If shipping appears high for your location or for multiple items combined into one order, we will be happy to get a custom quote for your order. Please call us at 513-972-8203 or email info@badgesdrumshop.com.
- Except for very lightweight items that ship USPS, domestic orders ship via UPS Ground with tracking information. International orders may ship via UPS or DHL except for very light orders which may ship via USPS.
- Orders placed on our website are automatically verified using the email address you provide with the order. Tracking information is automatically provided to the same email address when the order ships.
- Badges Drum Shop ships promptly with most orders shipping within 48 business hours of order verification. Especially large or complicated items may take additional time in which case we will notify you via email of expected ship date, which is usually just one or two additional days. We ship every business day the shop is open Tuesday - Friday. We do not ship on weekends or holidays.
- It is your responsibility to track your own package using the tracking number provided and make arrangements for someone to receive the package. If a package is returned to us for non-delivery, the item is not refunded, it is reshipped with the buyer responsible for the cost of re-shipment.
- By default, all shipments over $100 are sent with Signature Required. If a package is returned to us after multiple attempts to deliver, you will be charged the full cost of shipping. If you request we omit the signature requirement, your request serves as your agreement to assume all risk of lost, damaged, or stolen goods once shipment is in the possession of carrier.
- Shipping problems are rare. In the event your shipment arrives damaged or with items missing, your claim must be received with photographic evidence within two business days of receipt of merchandise. Please retain shipment and packaging until claim is complete. Refunds or replacements will not be issued until a shipping insurance investigation has been completed with your full cooperation, providing images and other requested documentation. Shipments are insured for the full value but that is not a guarantee the claim will be paid for the full value.
- If you forward a shipment from us to a third party, Badges Drum Shop is in no way responsible for damages, loss, claims, fees, or any other costs.
- We recycle packaging and use the best packaging available for your order. As a result, you may receive receive items in recycled boxes.
- Shipments require a physical street address (no PO boxes or APO/FPO addresses).
- Heavy and oversized items may incur additional shipping charges.
- Badges Drum Shop's website currently accepts orders only from the US, but we do have the ability to ship to most countries via Reverb.com. For a custom international shipping quote, please email the item title and your address to info@badgesdrumshop.com. For international orders, import duties, taxes, and customs fees vary by region and are the responsibility of the buyer to anticipate and pay.
- Manufacturer restrictions may prohibit the shipping of certain products to certain destinations.